PRIVACY POLICY

This Privacy Policy applies to the website operated by Thrigby Hall Wildlife Gardens at https://thrigbyhall.com (“Our Site”).

1. Background
Thrigby Hall Wildlife Gardens respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit Our Site, interact with us online, or make a purchase or booking.

Please read this Privacy Policy carefully. By using Our Site, you agree to its terms. If you do not accept the terms of this Privacy Policy, please discontinue use of Our Site.

2. Information About Us

  • Name: Thrigby Hall Wildlife Gardens
  • Trading Address: Thrigby Hall, Filby, Great Yarmouth, Norfolk, NR29 3DR
  • Email: info@thrigbyhall.co.uk
  • Phone: 01493 369477
  • Data Controller: Thrigby Hall Wildlife Gardens

3. What This Policy Covers

This Privacy Policy covers your use of Our Site only. Our Site may include links to third-party sites. We have no control over how your data is collected or used by these third parties and advise you to review their privacy policies.

4. What is Personal Data?

Personal data means any information that can identify you directly or indirectly, including name, contact details, IP address, and preferences.

5. Your Rights

You have the following rights under UK GDPR:

  • To be informed about our collection and use of your data
  • To access, correct or delete your personal data
  • To restrict or object to our use of your data
  • To request data portability
  • To withdraw consent at any time
  • To lodge a complaint with the Information Commissioner’s Office (ICO)

6. What Data We Collect

Depending on your interaction with Our Site, we may collect:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Payment information
  • Preferences and interests
  • IP address, browser type, and device data
  • Site usage data (via cookies and analytics)

7. How We Use Your Data

We use your data to:

  • Provide services, such as ticket bookings and adoptions
  • Respond to enquiries
  • Improve your user experience
  • Send updates and marketing (only if opted in)
  • Comply with legal obligations
  • We do not sell your data or use it for automated profiling.

8. How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose it was collected, or as required by law.

9. Data Storage & Transfers

Your data may be stored on secure servers in the UK or with third-party providers compliant with GDPR standards (e.g. Mailchimp, Google). We take all reasonable measures to protect your data during transfer and storage.

10. Sharing Your Data

We may share data with:

  • Payment processors (e.g. PayPal)
  • Email providers (e.g. Mailchimp)
  • Website analytics services (e.g. Google Analytics)
  • Ticketing or eCommerce platforms (e.g. WooCommerce)
  • We ensure all third parties respect the security of your data and comply with data protection law.

11. Marketing & Communication

We will only send marketing if you have opted in. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

12. Cookies

Our Site uses cookies to:

  • Enhance website performance
  • Analyse usage (e.g. Google Analytics)
  • Support services like ticket booking and newsletter signup

We seek your consent before placing non-essential cookies. See our Cookie Policy for full details.

13. Accessing Your Data

You can request access to your personal data by contacting us via email or post. We will respond within one month.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

  • Email: info@thrigbyhall.co.uk
  • Phone: 01493 369477
  • Postal Address: Thrigby Hall, Filby, Great Yarmouth, Norfolk, NR29 3DR

15. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please review this policy periodically to stay informed.